Typically 5-10 working days from receiving your branding and product information. Complex catalogues or migrations take a little longer - you get a date in writing.
Frequently Asked Questions
Questions & answers
Before you ask - we probably answered it
- How quickly can my shop launch?
- Can you migrate my existing online shop?Yes - we migrate products, customers, orders and reviews from Shopify, WooCommerce, Wix, Squarespace and most other platforms, with 301 redirects to protect your Google rankings.
- Do I own my data?Yes. Your customer list, orders and product data belong to you and are exported to you on request at any time.
- Is Bigcrea Commerce right for B2B / trade sellers?Yes - trade price lists, account-based pricing and quote workflows are available on the Plus plan.
- Who builds and supports the platform?Bigcrea Limited - a UK software company in Poole, Dorset. The people who answer your support emails sit next to the people who write the code.
- Can my shop connect to my accounts software?Yes - orders and payments can sync with Xero and QuickBooks, and stock can sync with tills or Bigcrea ERP.
- What about GDPR?The platform is GDPR-compliant: UK/EU data hosting, cookie consent, privacy tooling and a data processing agreement included.
- Will my shop work on phones?Yes - most shop traffic is mobile, so every storefront is designed mobile-first and tested across devices before launch.